FREQUENTLY ASKED QUESTIONS
How does it work?
So iPanic Escape Room is a live interactive interactive game that consists of players, in groups of 2-10. A Game Master will watch over your room and give you up to 3 hints to move through the room.
How long is my experience at iPanic Escape Room?
Your full experience will be approximately 1 1/2 hours. Please arrive 15-30 minutes before game time for rules and bathroom breaks. Your game timer will begin promptly at your scheduled game time. After the game 10 minutes will consist of debriefing and pictures.
Can we extend our time ?
No, this makes the challenge fair to everyone if it is all the same amount of time for everyone.
Is there an age limit?
The games are designed for ages 13 and up. Participants under 15 years must be accompanied by an Adult. If your group purchases all of the tickets for a time slot then younger children can be part of the experience.
A Waiver must be signed by an Adult if the participants are under 15.
What does it cost ?
$30 per person for hour long room and $15 for our 20 minute room.
How do I pay?
When you book your time slot you purchase your ticket online.
How many players in a room?
2 to 12 per room.
Are there other people in the room with our group?
The rooms hold up to 8 people, unless you book the entire room, you may be grouped with other players. If no other players book the room then you will have a private session with just your group.
Are we really locked in a room?
No just simulated, and there is a panic button you can press at anytime during the game that will result in immediate termination of the game. The button will end the game for not only you, but everyone in the room. There is no refunds.
Do I need to make a reservation?
Yes, Reservations are required and must be made online. There is no guarantee of open time slots for walk ups.
How do I book a room?
All bookings must be done online from the Booking tab. Click on the 'Book Now' button to reserve your space.
When should we arrive?
It is ideal to arrive 15-20 minutes early. Games start on time and late arrivals are only allowed to use the remainder time since the room is booked every hour on the hour
Parking and entrance to the escape room?
We are located on the lower level of St Charles Town Mall across from the movie theaters entrance. Parking is either in the back of the mall on the bottom level. (for handicap accessibility).Or in Front of the mall at the top level south west upper entrance.
Do you have Handicapped access?
Yes. Game rooms are handicap accessible, but some puzzles my not be accessible.
Do we offer refunds?
All games are non-refundable to no shows. But you may reschedule within 24 hours by calling us to setup a new time slot. When you book your spot you are preventing someone else from playing .
Can you handle large groups?
Currently we can have up to 8 players in our 1st rooms. We will be adding more rooms in May to handle up to 60 players an hour.
Hour of operation?
We are open Thursday 6-10 Friday 6 till 11 Saturday noon to 11 p.m. Sunday noon till 9 p.m.
If you are looking to book Team building events they can be scheduled by calling us at 630-797-9099 or emailing us at firstname.lastname@example.org
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